Our Return & Refund Policy

At Folita, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help. Below, you’ll find all the details about our return and refund process.

Unsatisfied with Your Purchase?

If your product doesn’t meet your expectations, please contact us at [email protected]. Include a clear photo of the item and a brief explanation of your concerns. Our team will review your request and guide you through the next steps.

  • Requests must be made within 14 days of receiving your order.
  • We’ll work to resolve your issue promptly and ensure a better experience.

Damaged or Defective Items

If you receive a damaged or defective product, let us know immediately. We’ll arrange a replacement or refund at no extra cost. To expedite the process, please provide photos of the issue, including any visible flaws or missing parts.

  • This policy covers manufacturing defects only.
  • Damage from accidents, improper handling, or wear and tear is not included.
  • Claims must be submitted within 14 days of delivery.

Order Not Received

If your order hasn’t arrived within the estimated timeframe, contact us with your order details. We’ll prioritize your case and offer a refund or replacement.

  • Claims must be submitted within 2 months of placing the order.
  • Refunds typically take 5–10 business days to process, depending on your bank.

Refund Timeline

Refunds are issued to the original payment method. Processing times may vary:

  • Credit Card: Up to 10 business days
  • PayPal: 3–5 business days

If you don’t see the refund after this period, contact your bank or card issuer for assistance.

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